Working for a BPO’s is the new trend for youths in contemporary scenario. The industry seeks people with flawless communication skills and positive attitude to deal with customers over call or chat. With the paradigm shift in MNC culture, BPO’s have created an invaluable position in the country. With each company shifting their non-core work areas to this sector. Organizations have become excessively dependent on these companies. We may find plethora of work areas inclusive in BPO services such as security services, customer service, event management, payroll handling, bank loan collections, Financial modelling services etc.
With ranging services BPO’s in India have created abundance of job opportunities, flooding the job market with higher salaries for new commers. Today in this article, we will discuss that what all you need to find a BPO job in India. Keeping this in mind, let us now take a look at the process types in most of the BPO companies.
Here we will be taking a reference of customer care call center’s processes, most of these have the following processes: –
- Voice calls Process
- Chat Process
- Email Process
- Back End Documentation
These are the major processes in the call center BPO’s.
Further, let us now discuss what education and skills one needs to find BPO Jobs: –
BPO Jobs in India doesn’t require much education but it does demand the basic education from an individual. Although, there are a few companies which work for international clients and these firms specifically demands for an English graduate though rest of the domestic BPO’s are fine with the High School education.
This sector, though looks a cake walk but requires a few skills that are crucial to survive here. These are as follows: –
- Excellent written and verbal skills
- Outstanding English reading and speaking skills
- Patience to handle clients
- Knowledge of customer behavior
As they say patience is the key to success, this industry proves it right, to survive here and listen to customers with patience is a great deal so, the one with the patience may find good time working here.
BPO is the sector that depending upon the service may require an expertise or not for example a few BPO’s in India also work on financial remodeling, 360 Degree organization transformation and Organization development consulting such firms require people who have specific skills and are willing to chisel out the exact shape of work. Further let us now talk about the TOP BPO recruiters in India.
This industry has an unsatiating hunger for new talent and hence it acquires people from diverse backgrounds creating an inclusion and diversity at work place. So, now let us take a look at the list of top recruiters which hire in high capacities for BPO jobs in India: –
- Tata Consultancy Services BPO
- Wipro BPO
- Aegis Limited
- Serco Global Services
- Infosys BPO
- WNS Global Services
- Firstsource Solutions
- Barclays Shared Services
- American Express
- Hinduja Global Solutions
- EXL Services
- John Keels
So, these are the services and product oriented BPO’s which hire in the best of there capacities as they have global clients and work on large projects and bigger processes which require more employable people. So, if you are the one looking for a job in this sector, then make a great resume fill the skills stated above and find the suitable job for yourself.